For Australian anaesthetic practicesComing soon

Calm for patients. Clarity for doctors.

Ask Elsie is the practice workspace for anaesthetists and their teams. Patients understand their fees and prepare with confidence. Doctors get organised lists and accurate billing. And every record stays private and safe.

Clear fee estimates before surgery
Secure online payment for patients
Accurate billing for every anaesthetist

A patient's anaesthetic fee estimate on a phone

Patient-centred

Clear fees before surgery, secure online payment, a private patient portal and kind, timely messages.

Built for doctors

Every list, patient and payment at a glance, with accurate billing for each anaesthetist.

Safe and private

Patient information protected at every step, with a full audit trail.

A great experience

Calm, clear and easy to use for patients, doctors and practice teams.

For your patients

A calmer journey, from booking to recovery.

Surgery is stressful enough. Ask Elsie helps your patients know what to expect, what it will cost and how to prepare, in plain language and on their own phone.

Fees explained before surgery: Patients receive a clear estimate of their anaesthetic fee and can accept it, ask a question or decline. Anything not yet known, like a fund rebate, is shown honestly as not yet confirmed.
Preparation in their own time: A simple pre-op form on their phone, about a week before the procedure. They can save their answers and come back later, upload a medication list, and parents and carers can complete it for a child.
Simple, secure payment: Where your practice offers it, patients pay their reviewed balance by card or PayID on Hello Clever's secure checkout, then download their invoices and receipts. Card details are entered only on Hello Clever's page, never in Ask Elsie.
Private from the first message: Texts carry only a short notice and a secure link. Patients confirm who they are with their date of birth or a one-time code sent to their mobile, and replying STOP is always respected.
Questions never get lost: Replies, questions, correction requests and callbacks go straight to your team and stay open until someone resolves them.

A patient confirming their date of birth to open a private pre-op form

The pre-op preparation form a patient completes on their phone

Real Ask Elsie screens, shown with fictional patients.

For your doctors

More time for anaesthesia.

Ask Elsie keeps lists, patients and billing in order, so anaesthetists can focus on their patients rather than paperwork.

Accurate fees, every time

Fees are calculated to the cent from each anaesthetist's own fee profiles and surgeon rules, with the MBS catalogue at hand.

Invoices and receipts in order

Numbered invoices, a receipt for every confirmed payment and linked adjustments for refunds. Fees are split across items to the cent, and a person reviews before anything is issued.

Online payments, reconciled

Patients pay by card or PayID through Hello Clever. A payment counts only once Hello Clever confirms it, and each list shows how many bills are paid.

Calls with patients, on any device

Call patients from the browser or your iPhone, straight from their record. Recording is off for every call and starts only once you confirm everyone has agreed.

Patient details checked

Verify a patient's Medicare or DVA details with RebateRight in one click, and check expected benefits with the MBS benefit calculator.

Billing support when you want it

Hand selected cases to a billing practice, which prepares estimates and follows up under agreed terms.

Theatre calendar

Every list, every patient, every payment.

See your lists by day, week, month, quarter or year, with each patient in their time slot. Colours show at a glance which lists still need patients, which are waiting on payment and which are fully paid.

Lists that repeat weekly, fortnightly or monthly
Estimated driving time between hospitals
Synced with iCloud or Google Calendar, without patient details

The theatre calendar week view with patients coloured by payment status

Theatre lists

Theatre lists, without the retyping.

Drop in the list the hospital sends, or open one straight from an email. Patients appear one by one as Elsie reads the list, so your team can start checking the first patient straight away, with the original page beside every field.

PDF, Word, CSV and plain-text lists, and lists sent by email
Matches existing patients, surgeons and hospitals
Nothing is saved until your team approves it

Checking patients from a theatre list beside the original PDF page, with each patient in a queue

Patient records

Every patient's story in one place.

Notes, calls, emails, files and pre-op answers sit on one timeline, each labelled with who added it and when.

Corrections are added, never written over
Restricted clinical notes for clinical staff
Fees, invoices and payments beside the record

The rolling list view starting from today, with each list's payment progress — **Today first.** A rolling list of upcoming theatre lists, with each list's payment progress.

The reporting dashboard with case activity and fee composition — **Reports.** Case activity, fee composition and anaesthetist performance, exportable to CSV.

iPhone and iPad

Your practice, in your pocket.

The Ask Elsie app goes where you go: between theatres, on the ward or at home, with or without a signal.

Your month at a glance

A month calendar that shows, for each day, your lists and how many patients are booked.

Patient summaries

The current case, cover, payments and pre-op answers for each patient, on one card.

Confirm cases from theatre

Record what was done while it's fresh, ready for your billing review.

A practice phone in your pocket

Call from the keypad or a patient's record, see the practice's recent calls, and let missed callers leave a voicemail.

Works without signal

An encrypted copy of your lists opens automatically when the connection drops. Edits wait on the device until you review and sync them.

Quick, secure sign-in

Safe and private

Patient data, protected.

Ask Elsie holds sensitive health and billing information, so protecting it is built into how the workspace works, from sign-in to the audit trail.

Every practice is walled off

Each workspace's patients and records are kept separate, and every request is checked against the signed-in practice. Billing teams see only the cases a client hands over.

Access by role

Clinical notes, questionnaires and replies are restricted to the roles that need them. Billing staff never see clinical answers.

Protected sign-in

New accounts verify their email and mobile. Passwords are salted and hashed, and sessions are stored only as hashes and can be revoked.

A secure patient portal

Patients sign in with a one-time code that expires in 10 minutes. Sessions end after 15 minutes idle, and saved drafts are encrypted.

Recording only with consent

Recording is off for every call. It starts only after the caller confirms everyone has agreed, and it can be paused at any time.

Encrypted online and on device

Served over HTTPS, with connected-service credentials encrypted. Records kept on an iPhone or iPad are encrypted and locked behind Face ID or a passcode.

Card details never reach us

Patients enter card details only on Hello Clever's secure checkout. Ask Elsie never sees or stores them.

A complete audit trail

Changes are recorded with who made them and when, and issued documents cannot be altered.

A great experience

Thoughtful for everyone involved.

From the first sign-in to the last follow-up, Ask Elsie is designed to feel calm, clear and easy, for patients, doctors and practice teams alike.

Set up in minutes

Create your workspace, add your anaesthetists and invite your team, each with the right access.

Little wins along the way

Milestones, a practice garden and gentle transitions celebrate progress. Prefer it calm? Set motion to Quiet or Off.

Thoughtful at every touchpoint

Plain-language messages you can edit, sent at sensible times, with quiet hours respected.

Your team stays in control

Helpful automation prepares the work, and a person approves every change, message and fee.

Guides

Learn how it works.

Practical guides to fee estimates, theatre lists, pre-op questionnaires and keeping patient data safe.

Pricing

Pricing coming soon.

We're finalising plans for anaesthetic and billing practices. In the meantime, get in touch and we'll show you how Ask Elsie fits your practice.

Questions

Good to know.

Who is Ask Elsie for?

Australian anaesthetists, practice managers and reception teams, and the billing practices that support them.

What will our patients see?

A short text with a secure link. After confirming who they are, they can review their fee estimate, complete their pre-op form on their phone, save it and come back, upload documents and ask questions. Parents, guardians and carers can respond for a patient.

How is patient data kept safe?

Each practice's records are isolated, access is limited by role, passwords and sessions are stored only as hashes, connected-service credentials are encrypted, and patients sign in with their date of birth or a one-time code. Calls are recorded only after everyone agrees, card details stay with Hello Clever, and every change is recorded in an audit trail.

Does Ask Elsie make decisions for us?

No. Ask Elsie can prepare work for your team, such as reading a theatre list, drafting a reply or summarising a call, but a person approves every change. Fees are always calculated by fixed rules, and clinical decisions stay with clinicians.

Can patients pay online?

Yes, when your practice connects Hello Clever. Patients pay their reviewed balance by card or PayID on Hello Clever's secure checkout, and Ask Elsie records the payment once Hello Clever confirms it. Your team can also send a secure payment link after a call.

Is there a mobile app?

Yes. Ask Elsie for iPhone and iPad (iOS 17 or later) gives practice owners and clinicians their calendar, patient summaries, case confirmation and practice calls, with an encrypted copy of their lists for when there's no signal.

How much does Ask Elsie cost?

Pricing is coming soon. We're finalising plans for anaesthetic and billing practices and will publish them here. Email hello@askelsie.ai to hear first.

Which services can I connect?

Gmail, Outlook and Zoom correspondence, iCloud and Google calendars, Twilio for SMS and calls, RebateRight for Medicare and DVA verification, and Hello Clever for patient payments. Each uses your own provider account, and every connection starts paused until you turn it on.

Coming soon

Give your patients a calmer journey.

Ask Elsie is opening to practices soon. To ask a question, see a demo or join the early list, email hello@askelsie.ai.